Privacy Policy & Terms

Privacy Policy

Effective Date: August 6, 2026

Welcome to Fina-Yatra. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our financial and travel-related services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Identification Details (where required)
• Employment and Income Information
• Travel Details
• Any information submitted through enquiry or contact forms

We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, pages visited, and website usage data through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process loan, insurance, and travel service enquiries.
• Communicate with you regarding your requests or applications.
• Provide customer support and respond to your queries.
• Improve our website, products, and services.
• Send important service updates and notifications.
• Share promotional offers and marketing communications where permitted by law.
• Comply with applicable legal and regulatory requirements.

Information Sharing

Your personal information may be shared with banks, NBFCs, insurance companies, travel partners, payment gateway providers, government authorities, and trusted service providers only when necessary to provide our services or comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services.

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Third-Party Links

Our website may contain links to third-party websites, including financial institutions, insurance providers, travel operators, and payment gateways. We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

Consent

By using this website, submitting your information, or accessing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Terms & Conditions

Effective Date: August 6, 2026

1. Acceptance of Terms

By accessing or using the Fina-Yatra website or submitting an enquiry through our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or submit information through it.

2. About Our Services

Fina-Yatra provides information, assistance, comparison, facilitation, and enquiry services relating to financial products, insurance solutions, and travel or vehicle-related services. We may connect customers with banks, NBFCs, insurance companies, travel operators, vehicle providers, and other third-party service providers.

3. Financial and Loan Services

Fina-Yatra may assist users in exploring personal, home, vehicle, business, education, micro-finance, and other financial products. We may collect information required to assess an enquiry and may share relevant information with appropriate financial institutions or service providers with the user's consent.

Any loan amount, interest rate, tenure, processing fee, eligibility, approval, disbursement, and other conditions are determined by the respective lender. Fina-Yatra does not guarantee approval or any particular financial terms.

4. Insurance Services

Fina-Yatra may assist users with new insurance policies and renewals, including health, motor, and life insurance. Policy coverage, premium, exclusions, benefits, claim decisions, renewal terms, and policy issuance are determined by the relevant insurance provider.

Users should carefully review the final policy documents and applicable insurer terms before purchasing or renewing a policy.

5. Travel and Vehicle Services

Fina-Yatra may facilitate travel assistance and vehicle arrangements based on customer requirements. Availability, vehicle type, pricing, schedules, cancellation terms, and other conditions may vary by travel or vehicle partner.

Fina-Yatra is not responsible for circumstances beyond its reasonable control, including delays, cancellations, accidents, breakdowns, weather conditions, road conditions, or actions of independent service providers.

6. Third-Party Service Providers

Our services may involve third-party banks, NBFCs, insurers, travel operators, vehicle providers, payment processors, and other partners. Their own terms, privacy policies, fees, eligibility requirements, and contractual conditions may apply.

Fina-Yatra is not responsible for changes, decisions, failures, delays, or actions of independent third-party providers except to the extent required by applicable law.

7. User Responsibilities

Users agree to:

• Provide accurate, complete, and current information.
• Provide documents and information that belong to them and are legally obtained.
• Not impersonate another person or provide fraudulent information.
• Not use the website for unlawful, abusive, fraudulent, or unauthorized purposes.
• Keep their account credentials and personal information secure where applicable.

8. Accuracy of Information

Users are responsible for ensuring that information submitted to Fina-Yatra is accurate and complete. Incorrect or incomplete information may affect eligibility, processing, quotations, service availability, or other outcomes.

9. No Guarantee of Approval or Results

Fina-Yatra does not guarantee loan approval, insurance acceptance, claim settlement, specific interest rates, specific premiums, travel availability, vehicle availability, or any particular financial or commercial outcome. Final decisions are made by the relevant lender, insurer, travel provider, vehicle provider, or other third party.

10. Fees and Charges

Any applicable fees, service charges, processing fees, premiums, travel charges, or other costs will be communicated where applicable. Third-party providers may impose their own charges according to their respective terms.

11. Payments, Cancellation and Refunds

Where payments are made for a service, cancellation and refund conditions will depend on the applicable service and provider. Any refund, where applicable, will be subject to the relevant provider's policy and applicable law.

12. Intellectual Property

Unless otherwise stated, the Fina-Yatra website, branding, logos, text, graphics, design, and other original content are owned by or licensed to Fina-Yatra. Users may not reproduce, distribute, modify, copy, or commercially exploit such content without prior written permission, except where permitted by law.

13. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access. Website availability may be affected by maintenance, technical failures, hosting issues, network problems, security incidents, or circumstances outside our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Fina-Yatra shall not be liable for indirect, incidental, special, consequential, or third-party losses arising from the use of the website or services, including decisions or actions taken by independent lenders, insurers, travel providers, or other third parties.

15. Third-Party Links

The website may contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement or guarantee of the third party. Users should review the applicable third-party terms and privacy policies.

16. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

17. Changes to These Terms

Fina-Yatra may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location.

19. Contact Us